Privacy Policy
Effective Date: June 2025
1. Introduction
Logan Carpets and Flooring Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Company Name: Logan Carpets and Flooring Ltd
Company Number: 07494368
Registered Office:
Email: info@logancarpets.com
Phone: 0345 548 7080
3. What Personal Data We Collect
We may collect and process the following types of personal data:
– Identity Data: Full name, title
– Contact Data: Billing address, delivery address, email address, telephone numbers
– Transaction Data: Details of products and services you have purchased from us
– Technical Data: IP address, browser type, and other technology on the devices you use
– Marketing and Communications Data: Preferences for receiving marketing from us
4. How We Collect Your Data
We collect data through the following means:
– Direct interactions (in person, phone, email, website forms)
– Automated technologies (e.g., cookies on our website)
– Third-party providers (e.g., Google, Facebook if used for advertising)
5. Lawful Basis for Processing
We will only use your personal data when the law allows us to. Common lawful bases include:
– Performance of a contract
– Consent
– Legal obligation
– Legitimate interests
6. How We Use Your Data
We use your personal data for purposes such as:
– Processing and delivering your orders
– Managing payments, fees, and charges
– Notifying you about changes to our terms or policies
– Responding to enquiries or complaints
– Sending marketing communications (only with your consent)
7. Marketing Communications
You will receive marketing communications from us if you have opted in or previously made a purchase. You can opt out at any time by:
– Clicking the unsubscribe link in our emails
– Contacting us directly via email or phone
8. Sharing Your Data
We may share your data with:
– Delivery partners
– Payment processors
– IT and system administration service providers
– Professional advisers
– HMRC or other authorities
9. Data Security
We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to those employees and partners who have a business need to know.
10. Data Retention
We retain your personal data only as long as necessary:
– Customer records: 6 years
– Enquiry data: 12 months
– Financial transactions: 6 years
11. Your Legal Rights
You have rights under UK GDPR including:
– Right to access, correct, or erase your data
– Right to object or restrict processing
– Right to data portability
12. Cookies and Website Use
Our website uses cookies to distinguish users and improve your experience. You can manage cookie preferences in your browser. See our full Cookie Policy on our website.
13. Data Transfers Outside the UK
We do not transfer your personal data outside the UK unless necessary with appropriate safeguards.
14. Complaints
You may lodge a complaint with us or with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Phone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.